WCare Health Policy

WCare Health Account and Data Deletion

WCare Health provides this public web resource for account/data deletion requests.

Deletion summary

This page is the public WCare Health deletion resource for users and app assessment teams. Account deletion means deleting the app account and eligible personal data associated with that account, subject to verification and limited retention required for security, abuse prevention, legal compliance, or transaction records.

In-App Request

If deletion controls are available in your WCare Health account, sign in, open account or privacy settings, and submit an account/data deletion request from there.

Web Request

If you cannot access the app, email support@wmtan.com from the email address associated with your WCare Health account. Include that you are requesting deletion of your WCare Health account and associated data.

Uninstalling Does Not Delete The Account

Uninstalling WCare Health from a device only removes the local app installation. If an account or wellness data has been synced to WMTAN systems, the user still needs to submit an account/data deletion request to remove eligible data from active systems.

Verification

Because WCare Health may store sensitive health or wellness information, WMTAN may ask for identity and account-ownership verification before deleting or disclosing account data.

Request Content

A deletion request should include the product name, account email, the requested action, and whether the user wants account deletion, data deletion, or both. Users should not send unnecessary health details in the request email.

Processing Window

WMTAN reviews deletion requests after verification and processes eligible deletion as soon as reasonably practical. Complex requests, backup cleanup, legal review, or unresolved account ownership questions may require additional time.

Confirmation And Follow-Up

After receiving a request, WMTAN may respond to verify the account, clarify the deletion scope, or confirm when eligible deletion has been processed. Users should keep the response email for follow-up if needed.

What May Be Retained

We delete or anonymize eligible account and personal data after verification. Some security, fraud prevention, abuse, audit, legal, medical-safety, or transaction records may be retained when required or permitted by law.

Backups And Logs

Data removed from active systems may remain in encrypted backups, disaster recovery copies, or security logs for a limited period until those systems rotate or expire according to operational retention rules.

Deletion checklist

  • Use the in-app deletion control when available because it helps verify the account owner.
  • Use the web/email path if the user cannot access the app.
  • Send the request from the email address associated with the WCare Health account whenever possible.
  • After account deletion, access to synced WCare Health records, reminders, and account features may no longer be available.
  • Some records may be retained only where required or permitted for security, abuse prevention, audit, legal, or transaction reasons.

Contact

Send deletion requests or questions to support@wmtan.com. Last updated: June 13, 2026.