Customer Support
Get the help you need with our comprehensive support services and resources
Our Support Services
24/7 Technical Support
Round-the-clock technical assistance for critical issues
- 24/7 availability
- Priority response
- Remote assistance
- Issue escalation
Help Desk Services
Comprehensive help desk support for all your needs
- Ticket management
- Knowledge base
- User training
- Issue tracking
Documentation & Resources
Comprehensive documentation and self-service resources
- User guides
- API documentation
- Video tutorials
- Best practices
Training & Onboarding
Comprehensive training programs for new users
- User onboarding
- Training sessions
- Certification programs
- Ongoing education
Support Channels
Phone Support
Direct phone support for urgent issues
Email Support
Email support for non-urgent inquiries
Live Chat
Real-time chat support during business hours
Support Portal
Self-service portal with knowledge base
Frequently Asked Questions
How do I submit a support ticket?
You can submit a support ticket through our support portal at portal.wmtan.com. Include detailed information about your issue for faster resolution.
What is the typical response time for support requests?
Response times vary by priority: Critical issues (1 hour), High priority (4 hours), Medium priority (24 hours), Low priority (72 hours).
Do you offer training for new users?
Yes, we provide comprehensive training programs including user onboarding, training sessions, and certification programs. Contact our training team for more information.
Is support available 24/7?
Yes, our technical support is available 24/7 for critical issues. Non-critical support is available during business hours with extended coverage.
Support Resources
User Documentation
Comprehensive user guides and documentation
API Reference
Complete API documentation and examples
Video Tutorials
Step-by-step video tutorials and guides
Best Practices Guide
Industry best practices and recommendations
Our Support Team
Sarah Johnson
Support Manager
Michael Chen
Senior Support Engineer
Emily Rodriguez
Support Specialist
David Kim
Support Analyst
Need Help?
Our support team is here to help you succeed
Available: 24/7 for critical issues