Policy

Support Policy

WMTAN manages support issues with a solid intake process, clear ownership, and traceable progress—every ticket is thoroughly documented from start to finish.

Intake

We triage issues based on severity and category. Anything related to security bumps straight to the top with tighter response targets.

Verification

To protect account ownership and bat away unauthorized recovery efforts, we always run authenticity checks.

Tracking

We track every ticket from opening to closing. This helps us gauge quality, catch recurring patterns, and polish our process.

Escalation

Tough cases that brush up against core platform behaviors or policy nuances are bumped up to the dedicated engineering team.

Support Channels

1

General Questions: contact@wmtan.com

2

Partnership Demos: partnerships@wmtan.com

3

Technical Support: support@wmtan.com

4

Identity Platform: id.wmtan.com