Policy

Support Policy

WMTAN manages support requests through defined intake, ownership, verification, escalation, and recordkeeping procedures.

Intake

Support requests are classified by product, severity, account sensitivity, and operational impact.

Verification

Account, privacy, deletion, and recovery requests may require verification to protect users from unauthorized changes.

Tracking

Support cases are tracked from intake to resolution so we can identify recurring issues, measure quality, and maintain an audit trail.

Escalation

Issues involving security, privacy, payments, health data, or core platform behavior are escalated to the appropriate technical or policy owner.

Support Channels

1

General Questions: contact@wmtan.com

2

Partnership Demos: partnerships@wmtan.com

3

Technical Support: support@wmtan.com

4

Identity Platform: id.wmtan.com